We stand behind every bag we roast. If your coffee arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery and we will send a replacement or issue a full refund.
Because coffee is perishable, we cannot accept returns of opened bags. Unopened bags, and unused drinkware, apparel, and brewing equipment in original packaging, may be returned within 14 days of delivery for a full refund. Contact us before shipping anything back so we can provide instructions. Return shipping is on us when an item is defective or was shipped in error; otherwise it is the customer's responsibility.
Once we receive a return we inspect it and confirm the refund by email. Approved refunds go back to the original payment method within 5 to 10 business days.
If you would like a different coffee or a different grind, contact us and we will work it out.
Opened coffee, gift cards, and sale items (unless defective).
Pause, skip, swap, or cancel any time from your account. No fees. The same guarantee applies to every subscription shipment.
Email info@spirituscoffeeco.com or call (331) 241 6153. Spiritus Coffee Co., 1106 N Main St, Lombard, IL 60148.
